Job Title

Inside Sales/Customer Service   

Website:

United Foods Corporation (www.unitedfoodscorp.com)

Location:

2 Tower Center Blvd., East Brunswick, NJ 08816 (Near Exit 9, NJ Turnpike)

Travel Involved:

0 to 5% (Attending trade shows and visits to customers with Account Managers)

Job Type:

Full Time

Job Level: 

Junior to Experienced (1 – 3 years)

Education:

High School Diploma, Associate’s or Bachelor’s degree in (GPA 3.2+)

Category:

Inside Sales/Customer Service

 Job Description:

     United Foods Corporation (including Affiliates and Subsidiaries), is a leading importer, distributor, custom processor and manufacturer of chemicals and natural ingredients for the food and          beverage, cosmetic and personal care, pharmaceutical and nutritional industries in the United States. The Company is now seeking competent inside sales/customer service representatives to promote and handle sales of ingredients and raw materials to customers in food and beverage, cosmetic and personal care, pharmaceutical and nutritional industries.

    Job holders will work at our corporate headquarters in East Brunswick, New Jersey by cold-calling on leads provided by the Company and when not making calls, job holders will write up emails  and sales letters, send out brochures and samples and perform duties in customer service, inbound and outbound traffic arrangements including negotiating rates with traffic service providers and other administrative duties as required by the Company’s management from time to time.

    Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday with 1 hour lunch time. Compensation includes guaranteed base salary of $__ per hour for 40 hours a week, full benefits after one year of service, and commission $200.00 for opening a new account and $100.00 residual on each sales order to existing accounts generated by the job holder. Sales Leads are provided by the Company. Successful job holders are anticipated to generate commission income $2000.00 to $5000.00 per month (there is no upper limit) on top of the basic salary but commission earnings solely depend on the job holder’s performance and thus are not guaranteed by the Company.

    Employer will provide training, nationwide customer leads and data bases for getting new leads.  The Company has existing ongoing promotional programs and special offers to keep customers and prospects fresh! Job holders will build account relationships and develop repeat customers and grow sales and commission earnings with no cap or upper limit. Total annual income potential can be high 5 to low 6 figures (not guaranteed, but proportional to sales efforts and results!) This is a serious job with career advancement opportunities.

-  High School Diploma, Associate’s or Bachelor's degree;

-  1-3 Years of relevant experience;

-    Ice-breaking conversational skills; Cold-calling sales skills; Warm-calling skills on existing accounts;

-    Outstanding spoken and written communication skills;

-    Ability to open conversations and close deals;

-    Track record of achievements;

-    Demonstrable ability to work in fast changing environments;

-    Knowledge and experience in Microsoft Office Suite, QuickBooks, Databases and other relevant software tools);

-     Knowledge and experience in general administrative processes in sales and marketing;

-     Pro-active, self-starting initiatives;

-     Ability to handle difficult customers and problem solving skills;

-     Team-building skills;

-     Prospecting skills;

-     Face to face meeting/conversational and presentation skills;

-     Laptop Computer (Power Point) presentation/projection skills;

-     Lead generation for outside field sales representatives;

-     Appointment-setting skills;

-     Outbound administrative support;

-     Quota responsibility and ability to meet targets;

-     Multi-product sales or complex sales;

-     Training and coaching ability in telesales

 Additional Requirements:

     - Willingness to work after normal business hours or on weekends and holidays when the need arises in the best interest of the company and our customers. Overtime pay is offered by the company at 1.5 the regular rate.

    - Willingness to be trained in other functions or departments and willingness to help out or cover the duties and responsibilities of other co-workers whose occasional absences have been permitted by the management or as designated by the management to help out in situations where there is a temporary surge of work in other functions.

 Personal Qualities:

    - Integrity, Trust and Excellent Work Ethics

    - Ability to Deal with Ambiguity

    - Great Attitude and Positive Thinking

    - Ability to Learn Quickly

    - Action and Performance Driven

    - Sound Business Sense

    - Pursuit of Continuing Professional Education

    - Ability to Deal with Ambiguity 

    - Ability to Exercise Common Sense and Sound Judgment

    - Ability to Work Independently or as Member of a Team

    - Negotiating and Adjusting to Reach Targets and Goals  

    - Drive for Success and Pursuit of Excellence

    - Time Management, Pursuit of Efficiency and Productivity

    - Prioritizing and Multi-Tasking

 Inside Sales Responsibilities

 Customer Service Responsibilities

Customer Service Representatives (CSR) attract potential customers by answering customers' questions about our products and services; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires Associate's or Bachelor's degree and 1 - 3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

     • Assist in opening and maintaining customer accounts by recording account information in our company’s computer systems;

     • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;

     • Issue credits or debits with corresponding adjustments approved by the company’s management;

     • Recommend potential products or services to management by collecting customer information and analyzing customer needs;

     • Prepare product or service reports by collecting and analyzing customer information;

     • Contribute to team effort by accomplishing related results as needed;

     • Generate sales leads for Account Executives and Sales Managers;

     • Identify and assess customers' needs to achieve satisfaction;

     • Build sustainable relationships of trust through open and interactive communication;

     • Provide accurate, valid and complete information by using the right methods and tools;

     • Meet personal/team sales targets and call handling quotas;

     • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;

     • Keep records of customer interactions, process customer accounts and file documents;

     • Follow our Company’s communication procedures, guidelines and policies;

     • Go the extra mile to engage customers;

     • Resolve customer complaints via phone, email, mail or social media (if necessary);

     • Use telephones to reach out to customers and verify account information;

     • Greet customers warmly and ascertain problem or reason for calling;

     • Cancel or upgrade accounts;

     • Assist with placement of orders, refunds, or exchanges;

     • Take payment information and other pertinent information such as addresses and phone numbers;

     • Place or cancel orders;

     • Answer questions about warranties or terms and conditions of our Company’s contracts;

     • Act as gatekeeper of our company’s senior executives;

     • Assist in handling product recalls and/or replacements

     • Persuade customer who complained about  our product and pricing issues to reconsider cancellation and act according to our company’s guidelines and policies with respect to customer retention.